How can I determine the best size for me?
To find the right fit, measure your head circumference using a soft tape measure. Then, refer to the size chart located below each product page to select the best size. Most wigs also come with adjustable straps for added comfort.
What shipping alternatives do you offer?
We currently work with multiple logistics companies and will select the best delivery channel for your package based on your shipping information and product inventory.
If I have any other questions, how can I reach you?
Customers can reach EVR through our Contact Us page for all inquiries.
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number and a link to track your package. Simply click the link, or enter the tracking number on our shipping partner's website to see real-time updates on the status of your delivery.
If you have any issues or need further assistance, feel free to contact our customer service team.
How can I use a promo code or coupon?
① Add items to your shopping cart.
② Enter your discount code or select from recommended codes. Click "APPLY" to apply the discount.
③ Click the 'Check Out' button to proceed with your order, and enter the gift card code on the right side.
What are your policies regarding returns?
The wig must be in its original condition with uncut, unbleached hair, unchanged color, and untouched lace, as wigs are personal items in direct contact with the scalp, prioritizing customer safety and hygiene.
How do I request a refund?
To cancel / refund an order, contact EVR's Customer Care team within one hour of placing it.
